Privacy Policy

This Privacy Policy explains how The Gift Gap Ltd collects, uses, stores, and protects your personal information. By using our website or engaging with our services, you consent to the practices described in this policy.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The Gift Gap Ltd
Company No: 14652509
Registered Office:
6 Britannia House
Base Business Park
Rendlesham
Woodbridge
England
IP12 2TZ

2. What Information We Collect

We collect the following types of personal data:

  • Personal Identifiers: Name, email address, phone number, delivery address

  • Order Information: Details of the products you purchase and your payment method

  • Technical Data: IP address, browser type, operating system, and usage data via cookies

  • Communications: Records of email interactions, reviews, or social media messages

3. How We Use Your Information

We use your data to:

  • Process and fulfil your orders

  • Personalise products based on your instructions

  • Communicate with you about your orders

  • Provide customer support

  • Improve our website and services

  • Send you relevant marketing messages (if you’ve opted in)

We will never sell your data to third parties.

4. Legal Basis for Processing

We only process your personal data when we have a lawful basis, such as:

  • Contractual: To fulfil an order you’ve placed with us

  • Legal obligation: For tax and accounting purposes

  • Consent: For marketing emails (which you can opt out of at any time)

  • Legitimate interest: To improve our services and protect our business

5. Sharing Your Information

We may share your personal information with:

  • Trusted service providers such as payment processors, delivery companies, and web hosting platforms

  • Professional advisors including accountants or legal counsel

  • Regulators or authorities where required by law

All third parties are required to respect the security of your data and only process it for the specified purpose.

6. Data Retention

We keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal or reporting requirements. Typically:

  • Customer order details: retained for 6 years for tax/legal reasons

  • Marketing data: retained until you unsubscribe or ask for deletion

7. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where appropriate)

  • Object to or restrict how we process your data

  • Withdraw consent at any time (for marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, contact us via the details above.

8. Cookies

Our website uses cookies to improve your browsing experience and gather analytical data. You can manage or disable cookies through your browser settings.

For more details, please see our Cookie Policy.

9. Data Security

We use appropriate technical and organisational measures to safeguard your data. However, while we take these precautions, no transmission over the internet is 100% secure.

10. Third-Party Links

Our site may contain links to other websites (e.g. Etsy, social media). We are not responsible for the privacy practices of those websites. Please read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.