Terms and Conditions

1. Introduction

Welcome to The Gift Gap Ltd. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree with these terms, you should not use this website or our services.

2. Company Information

The Gift Gap Ltd is a company registered in England and Wales under company number 14652509. Our registered office is located at:

6 Britannia House
Base Business Park
Rendlesham
Woodbridge
England
IP12 2TZ

3. Services Offered

We specialise in providing personalised gifts and promotional printing solutions. Our services cater to both individual consumers seeking unique gifts and businesses requiring customised promotional items.

4. Ordering and Payment

4.1 Order Process: Orders can be placed through our website. By placing an order, you confirm that all details provided are accurate and complete.

4.2 Pricing: All prices are listed in GBP (£) and include VAT unless stated otherwise. We reserve the right to adjust prices at any time without prior notice.

4.3 Payment: Payment must be made in full at the time of ordering. We accept various payment methods as indicated on our website.

5. Production and Delivery

5.1 Production Time: We aim to produce and dispatch personalised items within 2 working days from the date of order confirmation.

5.2 Delivery: Delivery times may vary based on location and chosen delivery method. While we strive to meet estimated delivery dates, we are not responsible for delays caused by external factors.

5.3 Risk of Loss: Risk of damage or loss passes to you upon delivery. If you choose to use your own courier, the risk passes to you once the goods are handed over to your courier.

6. Returns and Cancellations

6.1 Personalised Items: Due to the customised nature of our products, returns or cancellations are not accepted once production has commenced, except in cases of defective or incorrect items.

6.2 Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receipt to arrange a replacement or refund.

7. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of The Gift Gap Ltd or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, The Gift Gap Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services or products.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

We reserve the right to amend these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

For any questions or concerns regarding these terms, please contact us through the contact information provided on our website.